RESIDENTIAL DELIVERIES
With most residential deliveries, we attempt to call the residence and coordinate a delivery time, ensuring that someone will be home to accept the order. This call may be made as early as 24 hours prior to the scheduled delivery time.

If no one answers, we will leave a call back number.  We will not proceed with delivery until contact is made, which can result in the delivery being made later than scheduled.  Consequently, it is important that a correct phone number for the recipient (cell) or residence (land line) be provided.  We will make every effort to be discrete in our effort to coordinate a delivery time, however, customers are forewarned that this process does pose a risk of exposing an intended surprise.

In some cases, circumstances may result in the delivery being attempted without first calling. If no one is available to accept the delivery, the balloons will be left if there is a safe and hidden location which makes this possible. If it is not practical to leave the balloons, a tag will be left on the door advising the recipient that a delivery was attempted. The order will attempt to be redelivered the following business day, which will incur a $25.00 "second attempt delivery fee".